Shipping & Handling Information

Delivery, Shipping, and Handling Policies

Kindly review the outlined shipping and handling policies below, providing comprehensive details for orders destined within Canada and International destinations.

Local Orders (CALGARY)

For local orders, during the checkout process, you are presented with the choice of delivery or the option to request local pickup by reaching out to us directly. The minimum value for local pickups must not be less than $50. Operating primarily online and situated in Calgary, AB, Canada, our establishment encourages customers opting for local pickup to coordinate with us before finalizing their purchase. This allows for the scheduling of a suitable time for our staff to assist you. Our flat-rate fee for shipping or delivery in Calgary and Alberta is set at $15.99.

Domestic Orders (CANADA & USA)

All delivery purchases are dispatched within 1-2 business days via Canada Post or UPS within Canada. At the time of checkout, you have the flexibility to select your preferred shipping method. Our shipping rates are automatically calculated by our courier system. Please utilize the comment section on the "Cart Page" for any additional notes. We guarantee the safe and damage-free delivery of your package. To avoid any delays, please ensure that your address is accurate during the checkout process.

Overseas Orders

We facilitate international shipping with our chosen courier, UPS, with subsequent transfer to your National Postal services upon arrival in your country.

Regulations For Orders Being Delivered Abroad

Customs fees may be applied to smoking items based on your country's tax regulations, with the determination of duties falling within your country's purview. It's important to note that Oxide-Hookah has no control over customs procedures, including the holding of packages or the imposition of additional taxes and fees on deliveries. It is your responsibility to comply with your country's laws and regulations when placing an order. OxideHookah.com is committed to ensuring the meticulous packaging of your hookah merchandise to guarantee its safe and undamaged arrival.

Shipping Estimates

The estimated shipping time displayed at checkout is contingent upon the anticipated arrival of your order via the post office. Due to customs processes in your country, we regrettably do not have control over the estimated delivery times. Once your parcel departs from our warehouse, the arrival schedule becomes beyond our influence.

Claims for Damaged Items

In the event that your package arrives damaged, please promptly contact us. We will initiate a claim and arrange for the dispatch of a new package, subject to the circumstances. To facilitate this process, evidence of the damaged goods will be requested.

Address Accuracy

You are responsible for providing the correct shipping address during checkout. Orders with inaccurate addresses will not be eligible for a refund under any circumstances.